Like you we are also manufacturers, so we know what it's like when equipment is down because of a part failure. We hate it as much as you do and we've figured out a way to fix it. Here are the three "Uptime Commitments" we make to every customer:

Stamp Coding 
First, every custom part in a Creative Automation machine is Part Number Stamped at our factory. If it ever needs replacing, just give us the part number and we will immediately know the exact specifications for that part, which saves time and eliminates errors. 

Custom Parts, Same Day Service
Because we stamp code, we are able to provide same-day manufacturing of critical parts in most cases, resulting in the fastest turnaround possible. Our company policy is that whenever a part is needed to keep a Creative Automation machine running, we'll drop what we're doing to get that part made and shipped immediately.

Shipping Speed 
For commercially produced parts, we work harder than anyone in the industry to locate and deliver critically needed parts as quickly as possible. But we go further than that. Our team seeks out the parts source that will be able to ship it the same day wherever possible. If your part is in stock from a supplier in your region but they can't ship it out the same day, we'll find a warehouse several time zones away that can get it out that afternoon. And you'll get your parts a day sooner.