At Creative Automation, we take support for our existing customers more seriously than finding new customers—a commitment that hasn't changed in over 45 years.
Our Tech Support "Code of Conduct"
1. When you need technical support, whenever possible you will talk with the lead engineer of the team that designed your system. No call backs or talking with a phone jockey, you will get real results.
2. All necessary engineering personnel are immediately reassigned to solving the customer's issue, no matter what they were working on when the call came in.
3. Our machines are equipped for VPN support so that our engineers can remotely access your machine and quickly home in on the source of the issue.
4. When a custom part for your machine must be made, we drop what we are doing and make the part, often shipping it the same day.