Our Tech Support is Not Handled by an Overseas Phone Bank. We Are Engineers and We Take Care of Our Own.
If You Need Tech Support, You’ll Get it. No Runaround. No Excuses.
When a line is down, so is your profit. When a machine doesn’t operate at its capacity, it drives down the entire production line.
When you call Creative Automation, you are likely to speak to one of the engineering team members from your build. And because you are talking with one of the people who designed your equipment, your answers come much faster than if you had to speak with someone who hasn’t a clue about your line.
Top-Notch Technical Support
Why Creative Automation Excels at Tech Support.
Ever called for tech support only to find that you know more about the machine than the tech support person? Not so at Creative Automation.
To Provide Great Tech Support, You Have to be a Great Tech
Why does Creative Automation Technical Support excel at keeping our customers’ lines at peak performance? Because those providing the support are the same people who designed the machine in the first place.
We know our machines. And at Creative Automation, we have stripped away all the support roadblocks for our customers, providing a direct connection to those in our company most able to help.
It makes sense to us, and it’s an important reason our customers trust us. We’d like the opportunity to earn your trust as well.
Build Better Equipment. Encounter Fewer Problems Down the Road.
Hmm. Maybe these guys are onto something here.
Better Design. Better Construction. Better Support. Better Results.
It’s a simple concept, we know, but after more than 50 years, we remain one of the very few in our industry who can honestly make this boast.
Our customers are among the premier manufacturers of wood products in the world. They, like us, demand excellence from their products. They understand that product excellence only comes from excellence in all facets of production, and that profitability at this level only comes when problems are minimized.
Looking to reduce downtime? Increase efficiency? Reduce waste? Improve quality? We can help.
Same Day Parts Shipping. The Other Half of Great Tech Support.
Whether the needed part is commercially available, or custom made in our shop, we take extraordinary measures to ensure the correct part is in your hands as quickly as possible.
If There Were an Award for “Manufacturer of the Longest Running Equipment,” We Believe Creative Automation Would Win the Honor. Our Simple Approach to Parts Support is One Reason We would Win.
A Single Word Sums Up Our Parts Support Commitment: “NOW!”
We often receive accolades for the nearly instantaneous parts response we give our customers.
When your line is down, you need parts fast—really fast—and Creative Automation’s long-standing policy is to drop what we are doing and help you get running again. Period.
And it’s one reason our customers remain our customers.
